When patient portals go down, trust is on the line
Patients can't access lab results. Telehealth appointments fail to connect. Prescription refills time out. When healthcare systems go down, the impact isn't just inconvenience — it's anxiety. CheckStatus gives healthcare organizations a single source of truth for communicating system status to patients, staff, and partners.
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The problem
Why healthcare organizations need a status page
Patient trust erodes quickly
When patients can't access their portal to check lab results, schedule appointments, or request prescription refills, they call your front desk. Without a status page, your staff has no standard response and patients feel left in the dark about their own care.
Compliance requires documentation
Healthcare regulators and accreditation bodies expect documented incident response processes. Without an audit trail of outages and your team's responses, you're at risk during compliance reviews and can't demonstrate operational maturity.
Internal teams need coordinated visibility
During an EHR outage, clinical staff, IT, administration, and your help desk all need real-time status updates. Without a centralized internal page, teams waste critical time chasing information through phone trees and email chains instead of focusing on patient care.
Access control
Private status pages for staff, public pages for patients
Your clinical and IT teams need detailed system status — database replication, EHR vendor status, network health. Your patients need to know "Patient Portal is back online." Private pages let you serve both audiences without over-sharing internal details.
- Password-protected private pages for internal staff
- Separate public and internal system views
- Role-based access for IT, clinical, and administration teams
Compliance ready
Audit logs that document every incident and response
Every incident creation, status update, and resolution is automatically logged with timestamps and user attribution. Export audit trails for compliance reviews, accreditation audits, or internal quality improvement — available on the Pro plan.
- Timestamped audit trail for every status change
- User attribution on all incident updates
- Exportable logs for compliance and accreditation reviews
Patient communication
Component-level status for every healthcare system
Create separate components for your patient portal, EHR, telehealth platform, lab results, prescription services, and scheduling system. When one system has issues, patients and staff see exactly what's affected — and what's still available.
- Individual components for patient portal, EHR, telehealth, and more
- Email notifications to keep patients and staff informed
- Independent infrastructure that stays online during your outages
By the numbers
The case for healthcare transparency
$7,900
Avg cost per minute of healthcare IT downtime
82%
Of patients expect real-time digital health access
60%
Reduction in help desk calls with a status page
79%
Cheaper than StatusPage.io
Pricing comparison
Save thousands vs StatusPage.io
Get the same features healthcare organizations need at a fraction of the cost.
StatusPage.io
Atlassian's status page product
$99 /mo per page
- 1 status page
- Custom CSS at $399/mo
- Private pages +$79/mo
- 3 pages = $297/mo
CheckStatus
Everything healthcare teams need
$39 /mo for 3 pages
- Up to 3 status pages included
- Custom CSS included
- Private pages included
- Saves $3,096/year
FAQ
Frequently asked questions
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CheckStatus is designed with healthcare organizations in mind. Status pages communicate operational status — not protected health information (PHI). Your status page shows system health (e.g., "Patient Portal is experiencing degraded performance"), not patient data. For organizations that need additional controls, our private pages restrict access to authorized team members only.
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Yes. CheckStatus supports password-protected private pages on the Growth plan and above. Create a detailed internal page for your IT, clinical, and operations teams while keeping your public-facing page focused on what patients and partners need to know.
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Yes. Our Pro plan includes full audit logging that records every incident creation, status update, component change, and resolution with timestamps and user attribution. Export these logs for compliance reviews, internal audits, or regulatory reporting.
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Absolutely. Create individual components for each system — patient portal, EHR, telehealth, lab results, prescription services, and more. Staff and patients see exactly which systems are affected during an incident.
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Yes. CheckStatus is hosted on completely independent infrastructure. When your EHR vendor has an outage or your patient portal goes down, your status page stays online — giving patients and staff a reliable source of truth.
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Yes! Our free plan includes 1 status page, up to 5 components, email notifications, and full API access. It's a great way to start improving incident communication before upgrading to Growth or Pro for audit logs, private pages, and custom domains.
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